The in-app chat is the easiest way for users to reach your customer support staff. The chat button is visible on most screens in the app, for easy access.

Using chat for customer service provides several benefits over phone calls:

  • Your employees can chat with several customers at the same time.
  • Your employees can prioritise what issue to tackle first.
  • All chat conversations are saved, which reduces the need for note taking.
  • A chat bot can be configured to answer most questions, before involving your staff.
  • Chats can be converted into tickets in FreshDesk for your operations team.